The New Better FloridaSaferyCouncil Website
 

Refund Policy

DUI Courses

All DUI course and program fees are non-refundable.

Other Live Courses

All student Driver Improvement program refunds must be pre-approved by a department manager, supervisor or director. Unless there are extenuating circumstances (pre-approved by a supervisor, manager, or director) there will be a minimum 15% administrative fee assessed to all students that cancel their registration.

All Motorcycle, Driver Education, and Occupational Safety student refunds shall be handled on a case by case basis taking into careful consideration the student’s reason along with the Council’s concerns, issues and expenses incurred.

Unless otherwise approved in accordance with this policy, no refunds will be approved after 90 days have passed from the date of registration, or if the student was issued a certificate of completion.  In all cases it is important that the student understands that the fees are necessary to offset the cost of processing the refund.  Fees may be totally waived for approved extenuating circumstances, or if the cancellation is caused through fault of the Council. 

Online Courses

Refunds for online courses will be considered if a student quits course prior to course completion or the online order is cancelled but payment method has been billed for the charges. A written request must be submitted via post or email within 60 days of registering for a online course.

No refunds will be approved under the following circumstances;

  1. 60 days have passed from the date of registration.
  2. The student was issued a certificate of completion.
  3. Student course completion is reported to the Florida Department of Highway Safety and Motor Vehicles (DHSMV). 
  4. Attempt was made to complete the final end of module quiz.

Fees may be totally waived for approved extenuating circumstances, or if the cancellation is caused through fault of the Council.

IF THESE TERMS AND CONDITIONS OF USE ARE NOT ACCEPTABLE IN FULL, YOU MUST IMMEDIATELY TERMINATE YOUR USE OF THIS SITE.

Please contact us if you have any issues or are not satisfied with the service you received in any way.

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